Vortexbalt.com (CRESTO BALT OÜ) website requires registration which means you have to fill out some forms that contain your information such as your name, last name, address, shipping address, e-mail, phone number etc. .
Protection of your privacy is very important to us. For more information you can contact us (e-mail: email@example.com or phone number: +37256830034). Below you will find extensive information about how we handle your data.
We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Collected purchase data will be used for occasional notification about new items and reminders for produt review. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.
Being the data subject, you have the following rights according to:
There are several links on Vortexbalt’s website that redirect to other foreign sites. We are not responsible for their content and policies. We strongly advise that you read all privacy statements on all foreign sites. The safety of your information is very important to us and it is our highest priority. We use the newest and highest industry standards for safety, collection of information and its transfer. We code all important information, such as credit card information, with SSL. We do however have to mention that sending and storing any information online is never 100% safe anywhere. We therefore cannot guarantee absolute safety. We also cannot be held accountable for content and errors on linked sites. We reserve the right to adjust this policy at any time. Changes will be posted on the website and we encourage you to check frequently for updates.
Any online purchase is carried out when the items are delivered or a written letter is sent with delivery information. The automatically generated e-mail invoice does not count as a carried out purchase. We strive to keep as much items in stock as possible and the delivery times quick in order to keep our customers satisfied at all times. We, however, cannot guarantee the availability of all items within the promised delivery time since we do not have any control over production and distribution. After an item has been purchased on the online shop the customer can change its order before the item has been sent only if the customer chooses to order an item at a higher price. After the order has been sent the customer cannot cancel it.
Item prices are labeled as “Price” Price is the price for all users of the vortexbalt.com (Cresto Balt OÜ) online shop. Because of fast changing conditions in business the prices have no set duration and can be changed at any time. All prices include VAT and are valid after the seller confirms them. Although we renew the price list on the site every day some errors may still occur. In this case the customer will be contacted with the new information and it will be possible for him to cancel his order. We will however offer him a good second option in order for him to change his order that will satisfy him.
The availability of items on the website is only informative and is in accordance with our suppliers. It can rarely occur that the availability of an item is changed and when that happens, the customer will be immediately contacted. In case that the supply times are especially long (more than three weeks) it will be possible for the customer to cancel his order. In this case we will do our best to ensure that the customer gets satisfactory advice on other items so that he will be able to change his order accordingly.
We accept payment of items in our online shop vortexbalt.com (Cresto Balt OÜ) with methods: PayPal, Credit cards, Bank Transfer and Cash. After an item has been ordered the customer cannot cancel the purchase. All items remain property of Cresto Balt OÜ until full payment has been met.
There are four steps when purchasing an item. They are as follows:
Placement of order: when the customer wants to place an order of item(s) he/she has got in his “cart” he is redirected to websites that help him step by step in placing his order.
Method of payment: here the customer chooses the method of payment (Paypal )
Order confirmation: in no less than 48 hours will the customer be contacted by us if his payment has been received and he will be informed about the delivery date and status delivery.
The return of items is possible under certain conditions. Every customer has the right to return an item(s) without any given reason 14 days after the item(s) has been received and is so entitled to a full refund.
The customer has to send an informative letter or an email to this address:
Cresto Balt OU
All return shipping charges are covered by the customer. The customer is entitled to a full return of his money if the returned item(s) are undamaged, in its original packaging and with all other additional items such as instruction manuals, user guides etc. In case of any damage to the item, missing equipment or manuals, Cresto Balt OU is entitled to refuse all or part of purchase price. The refund is carried out no later than 30 days after the item(s) has/have been received and on the customer’s bank account or as a discount at the next purchase. We advise our customers to insure the package when returning it and to wrap the items as carefully as possible.
The warranty period of items is defined by the manufacturer but is never shorter than one year. All items in vortexbalt.com (Cresto Balt OU) online shop have a valid guarantee of their manufacturer. The warranty period starts with the date of purchase and can be carried out only with a copy of the original invoice and the warranty ticket. It is usually faster to get an item serviced or exchanged at an authorized service shop; we do however offer customer support to every customer with all formal matters regarding warranty. All manufacturer warranty terms must be met when claiming repair or exchange.
For warranty claim help please contact us at this address «info at vortexbalt.com». The e-mail must state the following information: item (serial number if it has one), description of the defect, date of purchase in the vortexbalt.com (Cresto Balt OU) online shop, invoice number and address. We will try and help as much as we can in order to help you get a warranty claim.
The delivery is carried out by Omniva (Eesti Post). We try and keep the delivery time as quick as possible for all purchased items in stock, which we send out in 48 hours after online order. If an item is not in stock we will contact you about the delivery time as soon as possible. Delivery dates do not exceed 30 days unless the customer wishes so. The EU delivery costs are included in the price. When delivering outside the EU please contact us at info at vortexbalt.com to get a shipping estimate. Cresto Balt OU is not responsible for any customs charges of the customer’s country.
We try to keep the vortexbalt.com (Cresto Balt OU) site up to date at all times, but we cannot be absolutely sure that all information is 100% accurate. Therefore we do not guarantee or do not resume any legal liability regarding all information on the site. Item pictures are symbolic and do not depict the actual properties of an item (colour, details, additional equipment etc.). Such mistakes occur because of technical solutions or because of human error. Changes in the modern world are so rapid that it is impossible to keep up with all new information on the site as it takes some time to change it. This applies especially to prices and item properties. If you find any errors, please contact us at: firstname.lastname@example.org . We are very grateful for any correction.