Warranty - Vortex Optics Estonia

warrantyCustomer Services

Privacy and safety

Vortexbalt.com (CRESTO BALT OÜ) website requires registration which means you have to fill out some forms that contain your information such as your name, last name, address, shipping address, e-mail, phone number etc. .

Protection of your privacy is very important to us. For more information you can contact us (e-mail: info@vortexbalt.com or phone number: +37256830034). Below you will find extensive information about how we handle your data.

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analyzed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

2. Data collection and use for processing the contract and for opening a customer account

We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Collected purchase data will be used for occasional notification about new items and reminders for produt review. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.

Being the data subject, you have the following rights according to:

  • art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
  • art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
  • art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
  • - to exercise the right of freedom of expression and information; - for compliance with a legal obligation; - for reasons of public interest or - for establishing, exercising or defending legal claims;
  • art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
  • - the accuracy of the data is contested by you; - the processing is unlawful, but you refuse their erasure; - we no longer need the data, but you need it to establish, exercise or defend legal claims, or - you have lodged an objection to the processing in accordance with art. 21 GDPR;
  • art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machinereadable format or to request its transmission to another controller;
  • art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
  • 3. Transfer of data

    For the purpose of contract performance, we disclose your data to the shipping company in the scope required for the delivery of the ordered goods. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies. If the website Optics-trade should ever be sold or taken over the information is then property of the new owner and company. We reserve the right to disclose any information if it would be requested by law enforcement, if it is in our interest to protect our rights, if it is requested by a court order, warrant or an ongoing police investigation.

    4. Email newsletter and postal advertisement

    E-mail advertising if you subscribe to the newsletter If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice. Postal advertising and your right to opt out In addition, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers that are overriding in the process of balancing of interests.

    5. Cookies and web analysis

    To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

  • Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
  • Safari™: https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=en_US
  • Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
  • Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
  • Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html
  • Please note that disabling cookies may limit your access to some features of our website. Using of Google (Universal) Analytics for web analytics For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google. Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection. You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=de Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

    6. Contact possibilities and your rights

    You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice. You may also submit a complaint to the responsible data protection supervisory authority.

    7. Right to object

    If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation. After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.

    8. Links to third party websites

    There are several links on Vortexbalt’s website that redirect to other foreign sites. We are not responsible for their content and policies. We strongly advise that you read all privacy statements on all foreign sites. The safety of your information is very important to us and it is our highest priority. We use the newest and highest industry standards for safety, collection of information and its transfer. We code all important information, such as credit card information, with SSL. We do however have to mention that sending and storing any information online is never 100% safe anywhere. We therefore cannot guarantee absolute safety. We also cannot be held accountable for content and errors on linked sites. We reserve the right to adjust this policy at any time. Changes will be posted on the website and we encourage you to check frequently for updates.


    General Terms of use

    The general terms of use for the vortexbalt.com (Cresto Balt OÜ) website are in comply with the Estonian Consumer protection act and with the international code for online trade. vortexbalt.com (Cresto Balt OÜ) online shop is managed by Cresto Balt OÜ which is seated at the following address: 41 Kauba Street, Kohtla-Järve City, Ida-Viru County, 30328 Estonia. All vortexbalt.com (Cresto Balt OÜ) site users (customers and other users) agree to all terms and conditions listed here. Any vortexbalt.com (Cresto Balt OÜ) site user is automatically considered as informed with this information and has to comply with it. Because of frequent changes in terms and conditions of use it is strongly recommended to check frequently for updates in order of being completely informed. All content on vortexbalt.com (Cresto Balt OÜ)  website is copyright protected and any copying, distribution, printing, publishing or any other unauthorized use is strongly prohibited.

    Online purchase

    Any online purchase is carried out when the items are delivered or a written letter is sent with delivery information. The automatically generated e-mail invoice does not count as a carried out purchase. We strive to keep as much items in stock as possible and the delivery times quick in order to keep our customers satisfied at all times. We, however, cannot guarantee the availability of all items within the promised delivery time since we do not have any control over production and distribution. After an item has been purchased on the online shop the customer can change its order before the item has been sent only if the customer chooses to order an item at a higher price. After the order has been sent the customer cannot cancel it.

    Prices

    Item prices are labeled as “Price” Price is the price for all users of the vortexbalt.com (Cresto Balt OÜ) online shop. Because of fast changing conditions in business the prices have no set duration and can be changed at any time. All prices include VAT and are valid after the seller confirms them. Although we renew the price list on the site every day some errors may still occur. In this case the customer will be contacted with the new information and it will be possible for him to cancel his order. We will however offer him a good second option in order for him to change his order that will satisfy him.

    Availability

    The availability of items on the website is only informative and is in accordance with our suppliers. It can rarely occur that the availability of an item is changed and when that happens, the customer will be immediately contacted. In case that the supply times are especially long (more than three weeks) it will be possible for the customer to cancel his order. In this case we will do our best to ensure that the customer gets satisfactory advice on other items so that he will be able to change his order accordingly.

    Payment

    We accept payment of items in our online shop vortexbalt.com (Cresto Balt OÜ)  with methods: PayPal, Credit cards, Bank Transfer and Cash. After an item has been ordered the customer cannot cancel the purchase. All items remain property of Cresto Balt OÜ until full payment has been met.

    Purchase

    There are four steps when purchasing an item. They are as follows:
    Placement of order: when the customer wants to place an order of item(s) he/she has got in his “cart” he is redirected to websites that help him step by step in placing his order.
    Method of payment: here the customer chooses the method of payment (Paypal )
    Order confirmation: in no less than 48 hours will the customer be contacted by us if his payment has been received and he will be informed about the delivery date and status delivery.

    Returns

    The return of items is possible under certain conditions. Every customer has the right to return an item(s) without any given reason 14 days after the item(s) has been received and is so entitled to a full refund.
    The customer has to send an informative letter or an email to this address:

    Cresto Balt OU
    Juhkentali 8
    10132 Tallinn
    Estonia
    Email: info@vortexbalt.com

    All return shipping charges are covered by the customer. The customer is entitled to a full return of his money if the returned item(s) are undamaged, in its original packaging and with all other additional items such as instruction manuals, user guides etc. In case of any damage to the item, missing equipment or manuals, Cresto Balt OU is entitled to refuse all or part of purchase price. The refund is carried out no later than 30 days after the item(s) has/have been received and on the customer’s bank account or as a discount at the next purchase. We advise our customers to insure the package when returning it and to wrap the items as carefully as possible.

    Warranty

    The warranty period of items is defined by the manufacturer but is never shorter than one year. All items in vortexbalt.com (Cresto Balt OU) online shop have a valid guarantee of their manufacturer. The warranty period starts with the date of purchase and can be carried out only with a copy of the original invoice and the warranty ticket. It is usually faster to get an item serviced or exchanged at an authorized service shop; we do however offer customer support to every customer with all formal matters regarding warranty. All manufacturer warranty terms must be met when claiming repair or exchange.
    For warranty claim help please contact us at this address «info at vortexbalt.com». The e-mail must state the following information: item (serial number if it has one), description of the defect, date of purchase in the vortexbalt.com (Cresto Balt OU) online shop, invoice number and address. We will try and help as much as we can in order to help you get a warranty claim.

    Delivery

    The delivery is carried out by Omniva (Eesti Post). We try and keep the delivery time as quick as possible for all purchased items in stock, which we send out in 48 hours after online order. If an item is not in stock we will contact you about the delivery time as soon as possible. Delivery dates do not exceed 30 days unless the customer wishes so. The EU delivery costs are included in the price. When delivering outside the EU please contact us at info at vortexbalt.com to get a shipping estimate. Cresto Balt OU is not responsible for any customs charges of the customer’s country.

    Text and data on vortexbalt.com

    We try to keep the vortexbalt.com (Cresto Balt OU) site up to date at all times, but we cannot be absolutely sure that all information is 100% accurate. Therefore we do not guarantee or do not resume any legal liability regarding all information on the site. Item pictures are symbolic and do not depict the actual properties of an item (colour, details, additional equipment etc.). Such mistakes occur because of technical solutions or because of human error. Changes in the modern world are so rapid that it is impossible to keep up with all new information on the site as it takes some time to change it. This applies especially to prices and item properties. If you find any errors, please contact us at: info@vortexbalt.com . We are very grateful for any correction.